Support

Need help with RUFFEH3? Contact us at support@ruffeh3.com.

Please describe what happened and what you were trying to do before the problem occurred. Where useful, include the RUFFEH3 version you are using.

Never send us passwords, sign-in codes, payment card details or other access credentials. RUFFEH3 Support does not need them to solve a problem, and we will never ask you for them.

Account & data deletion

You can initiate deletion of your RUFFEH3 account from the account settings in the app.

If you cannot access the app or cannot use the deletion function, you can request account and associated-data deletion by emailing support@ruffeh3.com. Please use the email address associated with your account where possible so that we can verify the request.

ACCOUNT DELETION CANNOT BE UNDONE. If you are the Primary admin of a group, deleting your RUFFEH3 account also permanently deletes the entire group you created and its data, including participants added to the group and data associated with them. After deletion, the account, group, participants and associated deleted data cannot be restored.

Account deletion removes associated personal data unless specific information must be retained for a legitimate legal, security or regulatory reason.

Group deletion

A Primary admin can delete a RUFFEH3 group from the app.

Scheduled deletion: the group can be restored for 30 days. After the 30-day period, the group and associated group data are permanently deleted.

Delete now: the Primary admin may choose immediate permanent deletion. Immediate permanent deletion cannot be undone.

Before permanent deletion, make sure you have exported or otherwise kept any information you wish to retain.

Store subscriptions

Deleting a RUFFEH3 account or group does not automatically cancel an Apple App Store or Google Play subscription. Store subscriptions must be managed separately through the store where the purchase was made.

Privacy & Terms

Contact

RUFFEH3 Oy
Business ID 3655855-9
Kerava, Finland
support@ruffeh3.com